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If errors occur during the client launching or the games launching, it is recommended that you first go to the folder with the installed client and run the update.exe file, and also check whether the latest video card drivers are installed. If this and the instructions below do not solve your problem, please provide the number and password of TeamViewer with a description of the problem to our Support Service. It is advisable to provide the screenshot (picture), if possible, the files log.date.txt, update.log, Crush_number.crush, Crush_number.dmp and the link to the last log of game spin from the admin panel, this data will speed up the solution of your problem..
At startup, error "autoupdate FAILED. Error code is -1 " appears (" Error: no servers. Check your internet connection "when you run update.exe)
This error occurs immediately after the program is launched (before the blue window with the file check appears), first check the connection to the Internet. If an Internet connection was established, a possible reason may be a program being blocked by a network screen, in another words firewall, you need to go to the firewall settings and add casino.exe, casinohd.exe and update.exe to the exceptions.
Below are the links with description of the settings of firewalls of frequently used antiviruses:
- Windows Firewall - http://www.thewindowsclub.com/how-to-configure-windows-7-firewall
- McAfee - http://www.akruto.com/firewall-configuration/mcafee-total-protection-firewall-configuration
- Kaspersky Internet Security - http://support.kaspersky.com/12092
- Nod32 - http://support.eset.com/kb2843/?locale=en_US
- Avast- http://avast.helpmax.net/en/firewall/settings
"Out of order call attendant" message appeared on the game screen, what should I do?
This message appears if the credit limit set for your hall has exceeded in the terminal; in order for the message to disappear and to resume terminal use, you must withdraw the funds from the terminal.
Some game pictures are missing in the selector, error appears when you try to launch the game.
If such an error occurs, please close the client, go to the folder where the client was installed and run the update.exe file. Wait for the program to check the files and start the client.